Account & operations management
TASTNG / PLATFORM FIELD GUIDE / 01
CONNECT · DISPATCH · DELIVER
The complete operations platform for answering services.
TASTNG provides the software platform answering services use to manage accounts, handle calls, operate voice services, deliver messages, and maintain call history. Hosted and premise deployments are available.
SYSTEM MAP / PLATFORM OVERVIEW
COREauthoritative account data
AGENToperator workspace
NEXUSvoice engine
RELAYcommunications
TRACEcall history
FIVE TASTNG PRODUCTS + TAS COURIER
One operating platform. One secure delivery platform.
TASTNG provides the operating platform used by answering services; TAS Courier provides the connected secure message-delivery path.
Operator workspace
Asterisk-based voice engine
Communications gateway
Call history & recording
Secure message delivery
OPERATOR-FIRST
Speed is an architecture requirement.
TASTNG Agent centers the operator experience on the physical keyboard, familiar Spectrum-style command flow, fast account access, and call controls that stay out of the operator’s way.
TASTNG is purpose-built answering-service software—not a generic CRM. It preserves operator speed while modernizing the platform underneath.
OPERATOR COMMAND SURFACE
F1AnswerF4SaveESCRecallF12File
Account context stays in front of the operator.
Voice state, message state, and delivery state remain connected.
Legacy workflow parity is validated instead of guessed.
TASTNG TRACE
Follow the call, not the workstation.
Trace follows one call across operator changes, holds, consultations, and attended patches while recording only the periods that should contain operator audio.
ILLUSTRATIVE CALL SEQUENCE / TRACE WORKFLOW
Operator A answersConversation recording begins.
Caller on holdCall history continues; capture pauses.
Operator B retrievesRecording resumes under the same call.
Attended patchOperator participation remains in the record.
Operator leavesUnattended caller-to-client audio is not recorded.
Call endsHistory and eligible segments finalize together.
DEPLOYMENT OPTIONS
Hosted or premise. One TASTNG platform.
Choose a fully hosted TASTNG deployment or install the platform on your own infrastructure. Both options use the same answering-service workflow, product family, and operating model.
TASTNG supports operators, supervisors, dispatchers, administrators, voice services, message delivery, and call-history operations in one integrated system.
TASTNG AGENT
A workspace built for speed under pressure.
Account context, caller information, message entry, call state, and recent delivery activity stay visible in one operator-focused workspace.
THE NEXT GENERATION SHOULD FIT THE WORK
Tell us what your service cannot afford to lose.
Send the TASTNG team your requirements. Your address is used only so we can reply to your request.